Study Archway support

How can we help?

Get help with subscriptions, study progress, lesson feedback, privacy requests, or a technical problem in the Archway iPhone app.

Contact support

Email Support email pending before launch. Include your Archway app version, iOS version, device model, the screen you were using, and what you expected to happen. Please do not send passwords, payment-card numbers, or other sensitive information.

Subscriptions and billing

Apple processes Archway subscriptions. Open Archway → You → Progress and select your membership to manage an active subscription. You can also use iPhone Settings → your name → Subscriptions. Use Restore purchases on the Archway subscription screen if an active entitlement is not appearing.

Study progress

Study progress is stored locally on the device. Deleting the app or using Reset study progress can remove that history. If results look incorrect, include the affected lesson names and a screenshot when contacting support.

Lesson feedback

Feedback is optional and can be sent at the bottom of a lesson. For a deletion request, include the lesson, approximate submission time, selected rating, and enough of the optional comment to identify the record. Do not provide information unrelated to locating your submission.

Privacy

Read the complete Archway Privacy Policy. Privacy and data-deletion requests can be sent to the support email above.